Questions Frequently Asked by Our Patients

What if I am a new patient?

You may have been referred to St David’s House by your GP, insurance company or chosen to contact us directly.  Our first priority will be to enquire about your current medical condition and make an appointment with the appropriate consultant to discuss your case.

It is essential that we receive information from your referring GP/Consultant at  the time of your appointment  or prior to your attendance in order that it is available for your consultant .

We will endeavour to organise an appointment as soon as possible, and usually at the latest within two to three weeks. We will then write to confirm the details of your appointment, including fees, directions where appropriate and payment information.

If you are covered with private medical insurance, it is important that you provide this information on the day of your appointment and pass the details onto the administrative staff at St David’s House.

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What happens at my first appointment?

On arrival at the hospital – you will be greeted by the Sancta Maria Reception staff who will direct you to St David’s House reception area.

Here, your arrival is noted and you will be asked to provide any private medical insurance details where applicable. You will then be asked to take a seat in the Waiting Room.

A chaperone can be provided upon request.

At your consultation, your Consultant will discuss your condition which may require further investigative treatment. Should you require blood tests or x-rays, these can be organised immediately onsite – however, the pathology facilities are only available between 9.00 a.m. and 12 noon.

Should a follow-up consultation or further investigations be necessary, your Consultant will then either accompany you or ask that you return to the administrative staff in St David’s House where the necessary arrangements will be organised.

Your consultant will then write to your GP and/or any other referring professional as appropriate.

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What if I need an operation?

Should you require an operation, suitable dates will be discussed during your consultation – your Consultant will then direct you to the Bookings Officer at Sancta Maria Hospital to finalize the arrangements. Depending on your medical history, you may require pre-operative assessment – this appointment will be arranged within a week of your admission.

The pre-operative assessment or ‘pre-screening’ appointment is essential in order that we can ensure that Sancta Maria Hospital is a safe environment for all those visiting the hospital and has consequently resulted in there being no known cases of hospital acquired MRSA ever reported to date.

You will receive confirmation of your admission in writing prior to your operation and you will be asked to complete Registration forms which will need to be returned to the hospital after completion.

Your confirmation details will also include the facilities that can be provided during your stay – should you have any concerns or particular requirements – you can contact the Bookings Officer at Sancta Maria on Swansea (01792) 479051 who will be happy to discuss any issues you may have prior or during your admission.

After admission, prior to your operation, both your Consultant and Anaesthetist will discuss with you any concerns or issues you may have relating to your procedure.

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What about follow-up and rehabilitation?

Following your operation at Sancta Maria Hospital, you will be asked to attend a follow-up appointment with your Consultant. The St. David’s House administration team will make the necessary arrangements.

Where applicable, it may also be advisable to organise physiotherapy to assist your recovery and your Consultant will suggest specialists appropriate to your procedure, many of whom they have worked with closely with for a number of years.

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How are fees and payments arranged?

For a price guide with regard to consultation fees, investigations and surgery, kindly contact the St David’s House administration team. The figures quoted will be estimated based on the information provided by the patient.

Most medical insurers request a referral from your General Practitioner or other Specialist before agreeing to cover the costs. We therefore advise you to contact your insurance company prior to your initial appointment to clarify what your policy covers and to ensure they will authorise your claim.

Once you have received pre-authorisation for your consultation and/or treatment, please ensure you bring these details with you on the day.

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I have health insurance. How do I arrange payment of fees?

Provided we have been furnished with your insurance details, we will invoice your insurance company directly*

St David’s House can only accept cash or cheque payments – however, Sancta Maria Hospital will accept, cash, cheque or card payments.

*Investigations such as x-rays, blood tests and ultrasound scans which are carried out at the Sancta Maria Hospital must be settled by the patient the same day. Payments should be settled with the Sancta Maria Reception staff situated at the front desk where you will be provided with a receipt. Please note that this policy also applies to insured patients’ who should then send their receipt to their insurance company for reimbursement.

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What if I don't have health insurance?

If you are uninsured and are liable for your consultation fees, you will be asked to settle your fee with the St David’s administrative staff on the day of your appointment and you will be provided with a receipt of payment.

Should you require an operation, St David’s House will invoice you directly for your procedure, however, Sancta Maria Hospital will request full payment 5 days prior to your date of admission.

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Feedback

St David’s house has many years experience, having served the West Wales area for nearly 50 years. It is important to us to continually improve the service we offer patients and ask anyone wishing to give us their comments to email us at: admin@saintdavidshouse.co.uk.

If there is any matter of a more serious nature that you wish to bring to our attention – will you kindly write ‘FOR THE PERSONAL ATTENTION OF':

Denise Renna
Practice Manager
St David’s House
@ Sancta Maria Hospital
Ffynone Road
Uplands
Swansea
SA1 6DF

Or email:
drenna@saintdavidshouse.co.uk

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